Hotel Front Desk Udemy
Friends, this time we are going to share an excellent option to perfect your professional skills. Hotel Front Desk by Oksana Gyulnazaryan is the most sought after course by users and one of the most popular on Udemy, the best online course platform.
About the author Oksana Gyulnazaryan
I started my Hospitality career as an intern at one of the Chicago Hotels. My first job was Front Desk Agent. After successful completion of internship I continued my career in Hospitality Industry where I became Front Office Supervisor, Assistant Manager and Director of Front Office.
Udemy Hotel Front Desk course description
Everything you need to know about successful Front Office Operations. This course will teach you all details, reports, transactions, skills you need to operate Front Office Department. Course is designated in the manner that after completion you will be able to open a Hotel Front Office Department or know exactly what must be done to improve and build efficiency in the current one. Course is designed with driving results and focuses on key performance indicators so that learning can be transitioned to results and results transformed to achievements and wins.
Hotel Front Desk Info:
- Author: Oksana Gyulnazaryan
- Language: English
- Category: Business
- Status: Available
- Platform: Udemy
- Ranking: 4.0 points.
What is included in this Udemy course?
Role and Importance of Front Office Operations in the Hotel Foundational procedures of Front Office Day to day tasks/reports/actions at the desk Successful Front Office Manager To Do List and Complete day to day Checklist How to respond to an unhappy guest survey or email Service recovery and how to resolve Guest Complaints Why is it important to understand the real reason guests complain Key Performance Indicators and how to measure success of Front Office Department
What do I need to do this course?